Webhook

You can have multiple Webhook Nodes for a single Voice Agent, if you want to sync the result of the call at multiple places.

A Webhook Node fires when it is reached inside a workflow and sends a payload you template here. If instead you want signed, agent-level notifications when a call starts, ends, and is analyzed, configure event webhooks in Webhook Settings — that is a separate mechanism.

Creating the Webhook Payload

The payload can contain a valid JSON, and you can reference variables while constructing that payload. You can reference below variables while constructing the payload.

{{workflow_run_id}} Unique ID of the Agent run
{{workflow_id}} ID of the Agent
{{workflow_name}} Name of the workflow
{{campaign_id}} ID of the campaign this run belongs to (empty for ad-hoc runs)
{{call_time}} ISO-8601 UTC timestamp of when the call was initiated
{{initial_context.*}} Initial context variables
{{gathered_context.*}} Extracted variables
{{cost_info.call_duration_seconds}} Call duration
{{recording_url}} Call recording URL
{{transcript_url}} Transcript URL

For the full list of available variables, authentication options, and receiver examples, see the Webhook Payloads developer reference. An example of the payload is given below

{
  "call_id": "{{workflow_run_id}}",
  "first_name": "{{initial_context.first_name}}",
  "rsvp": "{{gathered_context.rsvp}}",
  "duration": "{{cost_info.call_duration_seconds}}",
  "recording_url": "{{recording_url}}",
  "transcript_url": "{{transcript_url}}"
}

Getting started

Core Concepts

Configurations

Voice Agent Builder

Telephony

Integrations

Voice Studio

Creating the Webhook Payload

​Creating the Webhook Payload

Creating the Webhook Payload