Overview
Interruption handling controls whether the user can тАЬbarge inтАЭ and interrupt the bot while it is speaking. This is configured per node in the workflow editor, giving you fine-grained control over conversation flow.
How It Works
Each node in your workflow has an Allow Interruption toggle:- Disabled (default) тАФ The bot finishes its entire response before accepting user input. The userтАЩs microphone is temporarily muted while the bot speaks.
- Enabled тАФ The bot stops speaking as soon as the user starts talking, and immediately processes their input. This creates a natural, conversational experience.
When interruption is disabled and the user tries to speak during bot speech, a one-time warning appears in the live transcript indicating that interruption is disabled for that step.
When to Disable Interruption
Disabling interruption is useful when the bot needs to deliver a complete message without being cut off:- Legal disclaimers тАФ Ensure the full disclaimer is spoken before proceeding.
- Critical instructions тАФ Step-by-step directions that lose meaning if partially heard.
- Greeting or introduction тАФ Let the bot finish its opening before the user responds.
- Confirmation summaries тАФ Read back important details (appointment times, order totals) in full.
When to Enable Interruption
Keep interruption enabled for interactive conversation stages:- Q&A or objection handling тАФ Let the user jump in naturally.
- Open-ended discussion тАФ Feels more human when either party can interject.
- Long responses тАФ Allow the user to redirect if the bot goes off track.
Configuring Interruption
- Open your workflow in the Voice Agent Builder.
- Select the node you want to configure.
- Toggle Allow Interruption on or off in the node settings panel.
- Save your workflow.
What the User Experiences
When interruption is disabled, the platform mutes the userтАЩs audio input while the bot is speaking. Once the bot finishes, the microphone is automatically unmuted and the user can respond normally.