Learn PeachDesk by watching it work. These 37 short videos walk you through every part of the BUILD module — from creating your first voice agent to running campaigns at scale, connecting telephony, and managing your organization. Each video covers one task in about a minute, so you can watch just what you need, when you need it.

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Voice Agents

Everything about building, testing, and shipping voice agents — 16 videos. Open the section.
  • Your Voice Agents home (~52s) — Tour the agents list: folders, search, filters, views, and the Create Agent button.
  • Organize agents with folders (~45s) — Create, rename, and delete folders, move agents between them, and archive retired agents.
  • Create an agent from a template (~45s) — Pick a production-ready template, preview its flow, and spin up your agent in one click.
  • Start blank or import JSON (~41s) — Start from an empty agent with an optional seed prompt, or import a previously exported flow.
  • Describe the job, let AI build it (~44s) — Describe the call you want and let the AI Builder draft a complete agent flow for you.
  • The single-prompt editor (~57s) — Get to know the three-column editor: prompt, settings rail, and live tester.
  • Write the prompt & welcome message (~62s) — Shape your agent’s persona and rules in the prompt, and control exactly how calls open.
  • Voice, models & speech settings (~65s) — Choose voices and models, and tune speech settings, turn detection, and transcription.
  • Knowledge, extraction & webhooks (~57s) — Attach a knowledge base, extract structured data after calls, and send events to webhooks.
  • Tools, MCPs & call controls (~56s) — Wire functions and MCP servers into your agent, and set call limits, security, and fallbacks.
  • Test your agent in the browser (~57s) — Run live audio and chat tests against your agent without leaving the editor.
  • The conversational-flow canvas (~64s) — Build deterministic conversation flows visually with nodes, edges, and a live preview.
  • Configure nodes & transitions (~74s) — Edit node settings, connect transitions, and control how the conversation moves.
  • Review runs and call details (~60s) — Inspect every run your agent handles, with analytics up top and full call detail.
  • The agent settings page (~46s) — Manage long-tail options like voicemail detection, ambient noise, and embedding from one page.
  • Embed your agent on a website (~53s) — Turn on the web widget, lock it to your domains, and drop it into your site.

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Campaigns

Run outbound calling at scale — 5 videos. Open the section.
  • Campaigns at a glance (~29s) — See every campaign’s state and progress, and click through for full control.
  • Create your first campaign (~49s) — Walk the single-page creation form from name to contacts to launch.
  • Concurrency, retries, schedule & circuit breaker (~55s) — Tune how fast, how often, and when your campaign dials — with automatic safety stops.
  • Run a campaign and watch it work (~73s) — Start, pause, and monitor a live campaign from its detail page and activity log.
  • Edit & redial a campaign (~42s) — Adjust a live campaign mid-flight and redial the contacts that didn’t pick up.

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Telephony

Connect phone lines to your agents — 3 videos. Open the section.
  • Connect a telephony provider (~60s) — Add a Twilio, Vonage, Plivo, Telnyx, or other provider configuration to PeachDesk.
  • Manage phone numbers (~69s) — Add, label, route, and remove phone numbers on a telephony configuration.
  • Place a test phone call (~46s) — Call your agent on a real phone line straight from the editor.

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Platform

Shared building blocks for every agent — 6 videos. Open the section.
  • Set your default AI models (~72s) — Configure org-wide LLM, voice, transcriber, and embedding defaults every agent inherits.
  • Create reusable tools (~50s) — Build a shared library of tools your agents can call mid-conversation.
  • Configure each tool type (~65s) — Set up HTTP API, end-call, call-transfer, and MCP tools field by field.
  • Build a knowledge base (~65s) — Add documents by text, web pages, or upload, and test retrieval before agents use them.
  • Pre-recorded audio clips (~46s) — Upload and manage real audio clips every agent can play.
  • API keys for developers (~40s) — Create and manage API keys for programmatic access to your organization.

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Analytics

Understand what your agents are doing — 3 videos. Open the section.
  • The call dashboard (~58s) — Read your call trends with seventeen seeded charts, date ranges, and exports.
  • Custom charts & extraction analytics (~64s) — Build your own charts from standard KPIs or variables your agents extract after calls.
  • Explore every agent run (~63s) — Filter, inspect, and download every run across all your agents.

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Settings

Manage your organization — 4 videos. Open the section.
  • Organization & limits (~68s) — Set your org identity and adjust concurrency limits with a live cost calculator.
  • Members & invitations (~52s) — Invite teammates, assign roles, and manage access to your organization.
  • Billing & pricing (~61s) — Understand your plan, credits, and pay-as-you-go pricing.
  • Integrations: MCP & Langfuse (~36s) — Connect AI clients via the MCP server and trace calls with Langfuse.